When Gmail fails, Twitter spreads the message
Twitter spreading the “gfails” message faster than ever and seriously impacting the brand in just a minute…
Twitter search on Gfail
This is a serious challenge for communication as time to react is getting close to real time. Not only the speed to market but also the source of information is switching from key stakeholders to the online community, creating a buzz or destroying your corporate image while you just had time to organize… a meeting.
The rules are changing and so the communication consultant have to adapt.
More on the Gfail issue on TechCrunch
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